In the event that you are unhappy with some aspect of our service provision you have the right to make a complaint. We would encourage you, in the first instance to contact us directly. This is often the quickest way to resolve a problem. The following list details pathways you can choose to make a complaint:
- For informal matters we can follow our internal complaints procedures.
- Make a complaint using Argyll and Bute Council’s formal complaints procedures. Argyll and Bute’s website is
- www.argyll-bute.gov.uk/do-it-online/comments-and-complaints
- You can make a complaint to the Care Inspectorate at Care Inspectorate, Justice & Young People 3, 1st Floor, Rivergate House, Rivergate, Irvine, KA12 8EH. The Care Inspectorate website is www.careinspectorate.com
Please contact us for further information on making a complaint